Termini e Condizioni

These Terms and Conditions describe how we, Meest Post Sp. z o.o. provide individuals with organizing the parcel delivery services from Italy to Ukraine (excluding for the territories temporarily occupied by Russia), Poland, and other countries in the European Union.

By using our Services, you agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use the Services.

1. DEFINITIONS 

The terms used in these Terms and Conditions are defined below:

“Account”: An account created by the Client through the Meest Portal to access and manage Services.

“Cargo”: An item weighing more than 30 kg that is eligible for delivery under the terms specified on the Website. The procedure for delivery of cargo is governed by these Terms and Conditions as for parcels unless otherwise stated on the Website or in separate instructions provided by the Company.

“Company”: Meest Post Sp. z o.o., with its registered office at Obrzeżna 7, 02-691 Warsaw, Poland, identification number (KRS) 0001027880, VAT (NIP) 5252949574.

“Client”: A person or entity who orders the Services.

“Meest Portal”: The online portal used to order Services” (https://cab.meest.com/it-en/portal), including calculating shipping costs, creating a database for regular recipients, viewing shipment history, and more.

“Parcel”: A package submitted by the Client for delivery

“Recipient”: A person designated to receive the Parcel. “

Services”: Services with organizing parcel delivery services.

“Website”: https://it.meest.com/.

2. SERVICES WE PROVIDE

2.1. The Company shall organize parcel delivery services (“Services”) including collection, sorting, cross-border transport, and final delivery, in exchange for a fee, subject to these Terms and Conditions.

2.2. By submitting an order for the Services, the Client confirms that they have read and agreed to these Terms and Conditions and all necessary information required for providing the Services.

2.3. Services are offered for shipments originating in Italy to the destinations listed on the Website and/or in these Terms and Conditions.

2.4. The Company may engage authorized third-party providers (e.g., carriers, couriers, customs agents) to perform parts of the Services. References to the Company shall include such providers, where applicable.

2.5. Unless otherwise provided by law, the Parcel is the Client's property until it is delivered to the Recipient.

2.6. The average delivery time is 7 days. More specific information is available on the Website during registration.

2.7. The Client and Recipient may track Parcels through the Website after entering the Parcel's tracking number.

3. PRICE AND PAYMENT

3.1. The Client may calculate the approximate rates for the Services provided by the Company using «Calculate Rates» on the Website before purchasing the Services. All prices displayed on the Website include VAT (IVA) in accordance with applicable Italian VAT (IVA) law, unless otherwise stated.

3.2. The price shall be charged at the rates applicable on the date you place your order on the Website after providing the Company with the sender information, recipient information, and all details before being prompted to pay.

3.3. Payment must be made through the Website after the Client provides all required information regarding the sender, Recipient, and the contents of the Parcel.

3.4. Services may not be provided without prior payment.

3.5. The price is also specified in the order the Client shall receive via email.

3.6. Other rates will be payable in the manner and timeframe specified by the Company from time to time.

3.7. The price may change if the Client provides the Company with incorrect information or Parcel details. If this occurs, the Company will not provide the Services until the Client has paid the additional fees. Until the Client has paid any surcharges due to the Company, the Company may hold the Parcel at the Client's risk. If the Client fails to pay the surcharges within 30 days, the Company may dispose of or destroy the Parcel.

3.8. Payments are processed through certified third-party providers. The Company does not process or store any payment credentials. The Company does not store payment credentials.

4. COLLECTION AND DELIVERY

4.1. Clients may choose the method of collection and delivery when placing the order: Address to Address, Address to Branch, Branch to Branch, or Branch to Address.

4.2. From the Address means collecting the Parcel at the sender's address.

4.3. To the Address means delivering the Parcel to the Recipient's address.

4.4. From the Branch means receiving the Parcel from the sender at a specified branch by delivering the Parcel at the sender’s own expense and risk.

4.5. To the Branch means delivering it to the Recipient at another specified branch.

4.6. The Company may change the place of collection or delivery upon prior notice to the Client if the Branch is closed or unavailable and in other cases, indicated in these Terms and Conditions.

5. INFORMATION YOU PROVIDE

5.1. Clients must provide accurate, complete, and current information when ordering Services. This includes correct names, addresses, email addresses, and phone numbers to ensure successful delivery.

5.2. The Company provides the Services based on the documents completed only using the form on the Website. The Client is fully liable for all data in the documents.

6. RECEIVING THE PARCELS

6.1. The Client shall send a properly packaged Parcel.

6.2. The Company will only accept Parcels that are properly packaged to protect their contents considering the Parcel’s weight, size, and nature.

6.3. The Client shall send the Parcel in a condition enabling its proper delivery without loss or damage.

6.4. The Client is responsible for properly packing and securing the Parcel at their own expense and risk to prevent damage and ensure the contents remain intact during transport.

6.5. The Client shall pack the goods in the way that does not cause or endanger damage to other items transported by the Company and the property of the Company and third parties, including vehicles.

6.6. The Client shall pack the Parcel in a way that does not threaten the health, people, and the natural environment.

6.7. The Parcel should be packed using materials to see all the details about the Parcel.

6.8. The packaging of the Parcel is included in its weight.

7. RIGHT TO REFUSE

7.1. The Company reserves the right to refuse service:

• If the Client does not comply with the requirements of these Terms and Conditions;
• If the content of the Parcel exposes others to damage;
• the packaging or a visible part of its content contains inscriptions, images, drawings, or other graphic signs violating the law;
• If the Client wants to send the Parcel outside the territory specified in the preamble of these Terms and Conditions unless the Company has an agreement enabling the delivery to such territory;
• If the content of the Parcel is prohibited under these Terms and Conditions or the law;
• If the dimensions of the Parcel exceeds 1200 х 600 х 600 mm;
• If the weight of the Parcel is greater than 30 kg;
• If the value of the Parcel exceeds the value, permitted by the regulations of the country of destination or other laws;
• If the Parcel is addressed incorrectly or the Parcel is improperly packed or marked;
• If the documents the Client shall deliver to the Company together with the Parcel are improperly completed or are unreliable;
• If the Client fails to deliver to the Company together with the Parcel, all documents required by law or these Terms and Conditions at the appropriate time.

7.2. If the Company refuses to provide the services, the Parcel shall be returned to the Client at his expense and the fee for the Service shall be refunded.

8. WITHDRAWAL AND CANCELLATION

8.1. In accordance with Italian Legislative Decree No. 206/2005, Clients may withdraw from the contract within 14 calendar days of placing the order, provided that the Services have not yet begun (e.g., the shipping label has not been generated or the Parcel has not been collected).

8.2. To exercise natural person’s right of withdrawal, the Client may use the model withdrawal form provided in Annex I, Part B of Legislative Decree 206/2005. Model Withdrawal Form (pursuant to Art. 54 D.Lgs. 206/2005):

«To: Meest Post Sp. z o.o.

Email: [email]

I hereby give notice that I withdraw from my contract of sale of the following service:

- Ordered on [date] / Order number: [ ] 

- Name of consumer(s): 

- Address of consumer(s):

- Signature of consumer(s) (only if this form is notified on paper):

- Date:»

8.3. The Client may contact the Company using the contact information provided below to get assistance with withdrawal.

8.4. In case of withdrawal, refunds will be made using the same means of payment used for the original transaction.

8.5. If the Client breaches these Terms and Conditions or there are reasonable suspects of a breach of the law, the Company may cancel the Services.

9. CHANGES AND RETURNS

9.1. The Client may provide the Company with a reasonable request for return services before the Parcel is delivered to the Recipient. The Company may ask to provide additional information to understand why the Client requests for return services.

9.2. The return services are provided at the Company's discretion and its reasonable decision not to provide the service shall owe no liability.

9.3. Before the Parcel is delivered, the Client also may request a change of the Recipient, address, or place of delivery of the Parcel.

9.4. The Client shall remain responsible for all charges for change and return services and indemnify the Company in respect of all liabilities, losses, damages, claims, costs, and expenses suffered or incurred by the Company arising from change and return services.

10. FAILURE TO DELIVER

10.1. The Company will do its best to provide the Services and organize the delivery of the Parcels to their Recipients.

10.2. If the delivery fails, the Company will arrange for collection or redelivery for a reasonable period.

10.3. The Company may offer the additional service of storing the Parcel after a reasonable period ends for further delivery attempts if the Company receives a request from the Client or the Recipient.

10.4. The Company shall deem it impossible to deliver the Parcel and has the right to return the Parcel to the Client if:

• The Parcel has an incomplete or incorrect name of the Recipient or delivery address;
• The Parcel does not meet the conditions set out in these Terms and Conditions;
• The Recipient refuses to pay any customs charges and duties; or
• The Recipient refuses to accept the Parcel or does not contact the Company within the reasonable period. 

10.5. The Client should provide the return address to have the Parcel returned.

10.6. The return of the Parcel does not affect the Company's right to payment for providing the Services.

10.7. The Company shall not be liable and shall inform the Client if the Recipient doesn't want to pay customs charges and duties if applicable. In such an event, the Parcel may be returned to the Client if the Client pays all customs charges and duties and charges for the Parcel's return. The Client will be informed of any applicable customs charges or duties prior to the return of the Parcel. The Company is not responsible for delays or costs arising from customs procedures.

10.8. Without paying the relevant charges and duties, the Company solely disposes of the Parcel.

11. RIGHT TO COMPLAINT

11.1. If the Client has any claims or believe the Company has not met its legal duties, follow the contact information below. Also, a claim may be filed electronically submitting a claim via the electronic form available on the Website.

11.2. By filing the claim using the online form on the Website the complainant understands that the Company will use provided data, including the email address and/or phone number provided by the complainant to respond to the complainant.

11.3. The claim for loss and damage expires when acceptance of the Parcel without reservations unless the authorized person found defects or damage not visible from the outside after accepting the good and, no later than 7 days after accepting the Parcel, reported a claim to the Company on this account and proved that the defects or damage to the goods occurred between the acceptance of the goods by the Company to perform the Services and its delivery to the Recipient.

11.4. The Parcel and its packaging should be kept until the damage claim is settled.

12. LIABILITY FOR LOSS AND DAMAGE

12.1. The Company is liable for loss and damage of the goods the Client sends caused by the Company’s negligence or that of those for whom it is vicariously liable.

12.2. The Company shall not be liable for any loss or damage if such loss or damage occurs:

• Due to force majeure;
• For reasons attributable to the Client, the Recipient, or third party, not caused by the fault of the Company;
• Due to the nature of the goods the Client sent e.g., natural deterioration, any latent or inherent defect; or
• Due to the breach by the Client or the Recipient of these Terms and Conditions or applicable law.

Also, the Company shall not be liable for loss and damage of the goods specified as excluded.

13. COMPENSATION LIMITS

13.1. Compensation for loss or damage under the Services shall be limited to the declared value of the goods and shall not exceed the limits stated below, unless the Client has purchased additional insurance from the Company. The Client declares the price when filling in Parcel details in the form on the Website. Also, no compensation shall exceed the actual market value of the goods or the repair costs thereof, whichever is lower.

13.2. The Company’s liability for loss or damage shall be limited to the declared value of the contents, and in any case not exceed: EUR 150 for the Parcels sent to Ukraine; and EUR 45 for the Parcels sent to other territories.

13.3. If only one or a few of the goods the Client sends are lost or damaged, the Company applies compensation only in this part.

13.4. If the Company fails to perform the Services, the Company shall refund the Client the fee charged for the Services regardless of any compensation.

13.5. The Company shall reject any claims that overstate the limits stated in these Terms and Conditions.

14. PROHIBITIONS

14.1. The Parcel is required not to contain any goods whose carriage is prohibited under the applicable laws and regulations of the Italian Republic, the European Union, or the destination country, including but not limited to:

• Dangerous goods as defined by the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) and the latest ICAO Technical Instructions, such as:

Explosives (e.g. fireworks, flares, blasting caps);

Compressed or liquefied gases (e.g. gas cylinders, aerosol sprays, fire extinguishers, diving tanks);

Flammable liquids and solids (e.g. acetone, lighter fluid, matches, paints, adhesives);

Oxidising agents and organic peroxides;

Toxic, infectious, or radioactive substances;

Corrosives (e.g. acids, alkalis, mercury, gallium);

Dry ice or other refrigerants.

• Weapons and firearms as defined in Italian law, including but not limited to Testo Unico delle Leggi di Pubblica Sicurezza (TULPS) and Legislative Decree 104/2018:

Firearms, ammunition, air guns, imitation or antique weapons, deactivated firearms, paintball guns, crossbows, and their parts;

Bladed weapons (e.g. switchblades, butterfly knives, gravity knives);

Self-defence weapons such as pepper sprays, tasers, and stun guns;

Replicas or inert military ordnance and explosives (e.g. grenades, shells, dummy bombs).

• Narcotics and controlled substances, in accordance with DPR 309/1990 (Testo Unico sugli Stupefacenti) and EU regulations:

Narcotics, psychotropic substances, so-called “legal highs”;

Medicinal cannabis and other cannabis-derived products containing THC;

Controlled medicines and pharmaceuticals not authorised for sale or shipment.

• Counterfeit goods, pirated content, and intellectual property-infringing items, under Italian and EU IP laws.
• Obscene, immoral, or offensive materials, including publications, images, videos, or items breaching public decency or public order as defined under Art. 528–529 Codice Penale.
• Live animals or insects, animal carcasses, or biological samples (e.g. blood, tissues, organs, bodily fluids).
• Hazardous medical waste, including used bandages, syringes, or contaminated instruments.
• Batteries that are prohibited for air or ground transport under ADR or ICAO rules, including:

Lithium-ion or lithium-metal batteries shipped without equipment;

Damaged or defective lithium batteries;

Wet, spillable lead-acid batteries (e.g. car batteries);

Used or leaking batteries of any type.

• Aerosols, perfumes, aftershaves, nail polish, varnish, or any item containing volatile or pressurised substances.
• Perishable goods, including frozen food, fish, meat, or other items requiring controlled temperatures.
• Wet ice or other melting substances that could damage other parcels or equipment.
• Excise goods such as alcohol and tobacco products requiring excise stamps or authorisations unless explicitly permitted and accompanied by proper documentation (D.Lgs. 504/1995).
• Plants, plant seeds, or plant products subject to phytosanitary controls or import restrictions under Regulation (EU) 2016/2031 and Italian Decreto Legislativo 19 agosto 2005, n. 214.
• Cultural he protected under Italian law (Codice dei Beni Culturali e del Paesaggio – D.Lgs. 42/2004) or international conventions such as UNESCO.
• Goods made in penal institutions, counterfeit or undeclared lottery tickets, or items restricted under EU dual-use regulations (Regulation (EU) 2021/821).
• Any items that are wet, leaking, emit odours, or could damage staff, equipment, or other parcels.
• Car parts (e.g. bumpers, panels, doors) exceeding permissible size/weight limits or not properly packaged.
• Any other items prohibited or restricted under applicable Italian, EU, or international law, including but not limited to: Ivory or items made from endangered species (CITES); Dangerous chemicals as listed in the REACH Regulation (EC) No 1907/2006.

14.2. Also, the Parcel adderessed to Ukraine is required not to contain any following content:

• Hazardous narcotic drugs, psychotropic substances whose circulation is prohibited, and plants containing these drugs and substances classified in lists No. 1, No. 2, and No. 3 of Table I of the List of Narcotic Drugs, Psychotropic Substances, and Precursors, approved by the Resolution of the Cabinet of Ministers of Ukraine dated May 6, 2000, No. 770, along with their analogs;
• Goods, the import of which is prohibited by law due to threats to human life and health; those that may cause widespread infectious diseases or poisoning among people;
• Electrofishing systems (electric fishing rods), monofilament (hair) nets, hunting traps, and other means of extracting wildlife are prohibited by law;
• Cultural artifacts that are sought after;
• Cloned human embryos;
• Leaded gasoline and lead additives to gasoline;
• Radio equipment and radiating devices are classified as prohibited for use and import into Ukraine;
• Live pathogenic microorganisms (including bacteria, viruses, fungi, rickettsia, mycoplasmas, and other pathogenic microbes) and pathological material containing pathogens of animal diseases;
• Unregistered veterinary drugs;
• Regulated objects that are infected with quarantine harmful organisms; those that may introduce quarantine organisms into Ukraine; those that may increase the population of locally regulated harmful organisms beyond the established level of phytosanitary protection;
• Pesticides and agrochemicals before state registration, except in cases outlined by the Law of Ukraine "On Pesticides and Agrochemicals";
• GMOs and products produced using GMOs before state registration, except those intended for scientific research purposes or state approvals (tests);
• The list of goods approved by the Resolution of the Cabinet of Ministers of Ukraine dated December 30, 2015, No. 1147 "On the prohibition of the import into the customs territory of Ukraine of goods originating from the Russian Federation";
• Goods whose movement through the Russian Federation was conducted in transit, and goods imported from the Russian Federation, including those originating from third countries, may be placed under the customs regime of import if their import into Ukraine occurred before February 24, 2022, inclusive;
• Publishing products that originated or were manufactured and/or released into the world and/or imported from the territory of the aggressor state, the Republic of Belarus, or the temporarily occupied territory of Ukraine (except for the distribution of publishing products that originated or were manufactured and released into the world in the temporarily occupied territory of Ukraine before its temporary occupation), as well as book publications containing works whose authors are or were at any time after 1991 citizens of the aggressor state after 1991, except for former citizens of the aggressor state who are (or were at the time of death) citizens of Ukraine and did not hold (or did not hold at the time of death) citizenship of the aggressor state.

14.3. Additionally, the list of prohibited items for international packages may be posted on the Website.

14.4. This list is not definitive and may be changed from time to time. For more information about service availability, or for country-specific prohibitions, exclusions or license requirements, please contact us refer to the contact information below.

14.5. The Client is liable for the content of the Parcel. The Client is solely responsible for ensuring the contents of the Parcel are lawful in both the country of origin and the destination.

14.6. In the event of a reasonable suspicion that the Parcel does not meet the aforementioned requirements, its contents may be verified before acceptance.

14.7. If the Company returns the Parcel to the Client due to contravention of customs regulations for prohibited goods, the charges will not be refunded and a return charge applies.

15. EXCLUDED GOODS

15.1. The list of goods whose loss or damage are not subject to compensation:

• Goods requiring special conditions for their movement or storage (including television sets; screens; laptops; сomputer monitors; photo cameras and lenses; cooktops; сases when used as external packaging; сollectable toys and action figures, where the original packaging contributes to the item’s value; furniture – both flat packed and ready built; lighting – fluorescent tubes, neon lighting, x-ray tubes, light bulbs etc. or any other inherently fragile lighting items; models, for example completed kit or scratch build models, dolls houses and architectural models; objects made of brittle or fragile materials: crystal glass, ceramics, porcelain, plaster, fibre clay, сomposites e.g. concrete and fragranite, resin – including amorphite, amber and composites; rock, stone and mineral items – including granite, marble, fossils, geodes, gem stones, crystals or similar items; mirrors or objects with mirror inserts; glass objects, e.g. bathtub screens, drinking glasses, vases, etc.; spectacles, optical devices (e.g. telescopes or binoculars); plants, seeds, flowers, fertilizers and plant products; stringed or plucked musical instruments);
• Valuables (precious metals or stones and objects made of them; jewellery; antiques; works of art or objects of artistic value, antiques and other objects whose value results from their age, rarity or subjective features; numismatic items or philatelic collections; fur; sim cards; trading cards; watches, сlocks and their parts; or other valuable articles);
• Payment instruments and financial documents (coins, bank notes, currency notes; payment cards, credit/debit cards, prepaid cards; savings booklets; cheques, banker's drafts, postal orders, cheques or dividend warrants, other securities including share warrants, scrips or subscription certificates, bonds, relative coupons, bills of exchange, shares, or T-bills; unfranked postage stamps or revenue stamps; national insurance stamps; negotiable documents; stamps: unused or unfranked postage or revenue stamps; coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which may be exchanged themselves or with any other item for money, goods or services;
• Documents (medical records, employment records; tender documents, commercial offers, accounting documents; passports; identity cards; driving licences; wedding certificates, birth certificates, death certificates and changes of name, gender certificates, or other documents containing personal data);
• All items that have been improperly packed, improperly secured, without “fillers” such as styrofoam;
• Liquid materials, e-cigarettes.

15.2. Also, prohibited goods are excluded from any compensation and refunds.

16. LIMITATION OF LIABILITY

16.1. The Company is not liable for any loss, damage, or delay resulting from:

• Force majeure events;
• Actions or omissions of the Client, Recipient, or third parties, e.g., if the Parcel is held up or seized by customs or other authorities, or if the Parcel is sent to an address that is closed;
• Inherent characteristics or defects of the goods; or
• Breach of these Terms and Conditions by the Client, e.g., providing improper, incorrect, or incomplete information.

 Additionally, the Company shall not be liable for loss or damage to the goods specified as prohibited or excluded. The Client warrants and guarantees that the Parcel doesn’t contain such items. In the event the Parcel contains such items, the Client admits liability and shall be solely responsible for and shall indemnify the Company against all claims, damages, charges or suits made or brought in relation thereto.

16.2. If the Company accepts the Parcel for delivery, it does not exclude or limit the Client's liability for complying with these Terms and Conditions.

16.3. The Client is liable for any damage to other parcels, third parties, third parties’ property, or the natural environment caused by violating these Terms and Conditions or the law. If the Company reasonably suspects that the Parcel may damage something or somebody, the Company may request the Client to open it.

16.4. If the Company suspects the Parcel is related to criminal activity or poses a danger, it may detain the Parcel for inspection by authorities.

16.5. The Company, under no circumstances, shall be liable for any damage for any reason claimed to be a result of the failure by the Company for any reason to deliver in time, except as specifically provided for herein. The Client acknowledges that the delivery time is only estimated and is provided without warranty or guarantee. If the Parcel is being sent to or coming from a remote or rural area, the delivery time may be longer.

16.6. The Company shall not be liable to the Client or others for any indirect or consequential loss or damage, including loss of profits, revenue, or anticipated savings, arising out of or in connection with these Terms and Conditions, whether due to negligence, breach of statutory duty, or otherwise. Nothing in these Terms shall exclude liability for gross negligence, willful misconduct, or where such exclusion is prohibited by applicable law.

16.7. The Company shall not be liable for delays or failures in performing the Services caused by unforeseen and uncontrollable events, including but not limited to adverse weather conditions, natural calamities, a peril of the sea, nuclear reaction or radioactive contamination, authority of law, quarantines, riots, strikes, government orders, changes in the laws or regulations of the country of destination, border constraints, or other circumstances of force majeure.

17. OTHERS

17.1. The validity period of the Terms and Conditions for the Client regarding a specific order lasts until the obligations to organize parcel delivery services of the Parcel are fulfilled.

17.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Italian Republic.

17.2. The applicable law will apply in areas not covered by these Terms and Conditions.

17.3. Any dispute arising from or relating to these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts located in the Italian Republic.

17.4. These Terms and Conditions shall be separable, and if any provision or any part of any provision be held by any court of competent jurisdiction to be invalid or unenforceable, the holding shall not affect the validity or enforceability of any other provisions or its part in these Terms and Conditions.

17.5. These Terms and Conditions constitutes the entire agreement between the Company and the Client.

17.6. The Company is committed to high ethical standards and a zero-tolerance policy for fraud, bribery, or corruption. The Company complies with all applicable laws, including anti-bribery, anti-corruption, and economic sanctions regulations.

18. PERSONAL DATA

18.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Italian Personal Data Protection Code, Legislative Decree no. 196 of 30 June 2003 (Codice in materia di protezione dei dati personali).

18.2. For more information, including details about data subject rights, please refer to our Privacy Policy.

19. CONTACT INFORMATION

19.1. Contact the Company by email, regular mail, or by call using the contact details below:

Meest Post Sp. z o.o.  
Obrzeżna 7,
02-691 Warsaw
Poland
Email: [email protected]
Tel. +3903211780301 

19.2. Alternatively, use the ‘Contact Us’ section on the Website to contact the Company.

20. CHANGES TO OUR TERMS AND CONDITIONS

20.1. The Company may update these Terms and Conditions at any time. Updates will be posted on the Website.

20.2. Any changes become effective immediately upon publication on the Website.

These Terms and Conditions were last updated on 10/06/2025